Submitting a Help Desk Ticket

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rahamy
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Joined: Sat Jun 18, 2022 1:43 pm

Submitting a Help Desk Ticket

Post by rahamy »

There are two ways you can open a Help Desk ticket, or Support request:

1) Fill in the form at the bottom of our Support page, or the "Ask a question" form on any of the Product Pages.

https://wargameds.com/pages/support-wds

2) Send an email directly to HelpDesk@wargameds.com - this is the best method if you need to send in an attachment.

If you are reporting a problem with the functioning of a game it is best to include a save game file that illustrates the problem and will allow us to load it up - quickly define the problem - and fix it. This lets us see all the relevant information and removes any need for guess work on the programmers part. A game file is infinitely better than a screen shot.
Rich Hamilton
WDS Operations Manager
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rahamy
Posts: 817
Joined: Sat Jun 18, 2022 1:43 pm

Re: Submitting a Help Desk Ticket

Post by rahamy »

Another important point - state the game you are talking about, and the version number you are using. :D
Rich Hamilton
WDS Operations Manager
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rahamy
Posts: 817
Joined: Sat Jun 18, 2022 1:43 pm

Re: Submitting a Help Desk Ticket

Post by rahamy »

Bumping this topic... if you are having a problem with a game, please follow these steps above...
Rich Hamilton
WDS Operations Manager
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