Submitting a Help Desk Ticket
Posted: Thu Dec 15, 2022 6:30 am
There are two ways you can open a Help Desk ticket, or Support request:
1) Fill in the form at the bottom of our Support page, or the "Ask a question" form on any of the Product Pages.
https://wargameds.com/pages/support-wds
2) Send an email directly to HelpDesk@wargameds.com - this is the best method if you need to send in an attachment.
If you are reporting a problem with the functioning of a game it is best to include a save game file that illustrates the problem and will allow us to load it up - quickly define the problem - and fix it. This lets us see all the relevant information and removes any need for guess work on the programmers part. A game file is infinitely better than a screen shot.
1) Fill in the form at the bottom of our Support page, or the "Ask a question" form on any of the Product Pages.
https://wargameds.com/pages/support-wds
2) Send an email directly to HelpDesk@wargameds.com - this is the best method if you need to send in an attachment.
If you are reporting a problem with the functioning of a game it is best to include a save game file that illustrates the problem and will allow us to load it up - quickly define the problem - and fix it. This lets us see all the relevant information and removes any need for guess work on the programmers part. A game file is infinitely better than a screen shot.
