Order Download Emails - resolved

Forum for official news from Wargame Design Studio
Post Reply
User avatar
rahamy
Posts: 685
Joined: Sat Jun 18, 2022 1:43 pm

Order Download Emails - resolved

Post by rahamy »

Looks like our provider is having delays with sending out the Order Download emails that also include your serial numbers. We've submitted a ticket for them to look into what is happening and hope to have that resolved soon.

In the mean time, you can access your new order by logging into your Store account. It will be listed in your order history and will give you a link for the download and serial number. The address to do that is:

https://wargameds.com/account/
Rich Hamilton
WDS Operations Manager
User avatar
rahamy
Posts: 685
Joined: Sat Jun 18, 2022 1:43 pm

Re: Order Download Emails - delayed

Post by rahamy »

Seems this is a "domino effect" - FetchApp, our application distribution provider, uses a third party for their mail routing, who uses another party for a component service, etc. ...and who knows how far this goes back. But there is a key failure impacting many business right now - about 3.5 hours into it so far. All of the emails are being "queued" and will eventually show up when the situation is resolved - but logging into your Store account is definitely the immediate solution.
Rich Hamilton
WDS Operations Manager
User avatar
rahamy
Posts: 685
Joined: Sat Jun 18, 2022 1:43 pm

Re: Order Download Emails - resolved

Post by rahamy »

Looks like these messages are starting to flow again. Should be all caught up overnight.
Rich Hamilton
WDS Operations Manager
JPVee-511
Posts: 31
Joined: Sun Jul 10, 2022 6:11 pm

Re: Order Download Emails - resolved

Post by JPVee-511 »

rahamy wrote: Fri Dec 16, 2022 3:18 pm In the mean time, you can access your new order by logging into your Store account. It will be listed in your order history and will give you a link for the download and serial number. The address to do that is:
https://wargameds.com/account/
Thank you for this feature. Somehow I manage to misplace all my SN's with every computer migration, so it's nice to have them all consolidated and readily available in this cloud.
Post Reply